Find answers to our most frequently asked questions regarding our auctions, Web site, and more.
- What is a nonreconditioned vehicle?
- Which vehicles are eligible for crossline buying?
- What time do auctions start?
- What is a GM FrontLine Ready vehicle?
- How do I create a login and password for LiveLane? (ADESA, Tri-State, Oklahoma City)
- Do these vehicles require an inspection after purchase at a closed GM Sponsored Auction?
- How do I obtain access to SmartAuction?
- Do any types of vehicles have a holding period?
- Does SmartAuction have the same crossline buying rules as the physical auction?
- Do Saab Company Vehicles qualify for new car incentives?
- Who do I contact if I have a concern about another dealer not following the GM auction policies?
- Is there a single vehicle locator system for all GM used vehicles?
Q. What is a nonreconditioned vehicle?
A. Nonreconditioned vehicles are vehicles that are in essentially the same condition as when they were turned in by the original owner. This means no repairs or cleanup (beyond ordinary maintenance, e.g., car wash) have been performed.Back to top >
Q. Which vehicles are eligible for crossline buying?
A. Prior model year titled vehicles are eligible for crossline buying. All vehicles on MSOs, regardless of model year, remain restricted to the appropriate franchised dealers.
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Q. What time do auctions start?
A. The start time for GM Sponsored sales is normally 10:00 a.m. Starting times may vary by site. Please contact your GM Sponsored Auction for specific information.Back to top >
Q. What is a GM FrontLine Ready vehicle?
A. GM FrontLine Ready vehicles are select vehicles, offered only through GM Sponsored Auctions, which have undergone a 117-point mechanical/body inspection and reconditioning process. GM FrontLine Ready vehicles are available for purchase by GM dealers. For GM Certified Used and Cadillac Certified Pre-Owned dealers, as well as Saturn Used Car retailers, GM FrontLine Ready vehicles already meet their respective certification reconditioning requirements. This will save you time and effort in putting certifiable vehicles onto your lot. Plus, no need for reconditioning means no tying up a service bay.Back to top >
Q. How do I create a login and password for LiveLane? (ADESA, Tri-State, Oklahoma City)
A. You can create your own login and password simply by logging into http://www.livelane.com/.Back to top >
Q. Do these vehicles require an inspection after purchase at a closed GM Sponsored Auction?
A. Yes. The purchasing dealer has 7 days to inspect and notify the selling auction of any hidden damages. Please refer to the Disclaimer or Warranty and Purchaser's Inspection and Responsibility section in the GM Sponsored Auction Policies & Procedures.Back to top >
Q. How do I obtain access to SmartAuction?
A. Contact your local Ally representative for details about obtaining access to SmartAuction account.Back to top >
Q. Do any types of vehicles have a holding period?
A. Yes, Company, GM FrontLine Ready and Customer Dissatisfaction Buyback vehicles have a holding period. Refer to the GM Sponsored Auction Policies & Procedures.Back to top >
Q. Does SmartAuction have the same crossline buying rules as the physical auction?
A. Yes, refer to the Crossline Buying Chart.Back to top >
Q. Do Saab Company Vehicles qualify for new car incentives?
A. As of May 14th, 2007, and administrative message # SBL20070024, Saab Company Vehicles purchased at auction after that date are no longer eligible for new car incentives.Back to top >
Q. Who do I contact if I have a concern about another dealer not following the GM auction policies?
A. The primary contact at GM Remarketing is Sara Kane at 313-665-1427.Back to top >
Q. Is there a single vehicle locator system for all GM used vehicles?
A. Not at this time. You may find vehicles for the Manheim and ADESA auctions through their corporate websites and in the near future the independent auctions will be accessible through Pipeline.Back to top >
